Refund and Returns Policy – HashWeaves

Thank you for shopping at HashWeaves. We want you to be fully satisfied with your purchase of Bitcoin-inspired clothing and accessories. This Refund and Returns Policy explains how returns, refunds, and exchanges work on https://hashweaves.com.

By placing an order, you agree to the terms outlined below.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The item must be unused, unworn, and unwashed.

  • The item must be in its original packaging with tags still attached.

  • You must request the return within 7–14 days of receiving the order (set your preferred timeframe).

  • Proof of purchase (order number/email receipt) is required.

Items returned in damaged or used condition may not be eligible for a refund.

2. Non-Returnable Items

Certain products cannot be returned. These include:

  • Sale or discounted items

  • Customized or personalized products

  • Gift cards

  • Underwear or intimate wear (if applicable)

  • Final Clearance items

If you are unsure whether your product qualifies, please contact us before submitting a return request.

3. Return Process

To start a return:

  1. Email us at [add official support email] with:

    • Order number

    • Reason for return

    • Photos of the item (if damaged or defective)

  2. We will review your request and provide return instructions.

  3. You must ship the item back to the address we provide.

Important:
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

4. Damaged, Defective, or Wrong Items

If the item you received is:

  • Damaged

  • Defective

  • Incorrect

  • Missing parts

Please notify us within 48 hours of delivery.
Attach clear photos of:

  • The damaged area

  • Packaging

  • Shipping label

We will offer:

  • A replacement

  • Store credit

  • A full refund

depending on the situation and your preference.

5. Exchanges

We offer exchanges for:

  • Wrong size

  • Wrong color

  • Defective items

To exchange an item:

  • Contact us first to confirm availability.

  • Send the item back after we approve the exchange request.

Exchanges are processed after the returned item is received and inspected.

6. Refund Process

Refunds are issued to your original payment method unless otherwise agreed.

After receiving and inspecting your return, we will notify you whether your refund is approved or rejected.

If approved:

  • Refunds may take 5–10 business days to appear in your account (varies by bank/payment provider).

If your refund is not visible after 10 days, contact your bank or payment provider first, then contact us for further assistance.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card company (refund posting may take time).

  3. Contact your bank (some processing delays occur).

  4. If you still have not received it, email us at [Add Email].

8. Order Cancellation

You may cancel your order within 12 hours of placing it, provided the order has not been shipped.
Once shipped, the order cannot be cancelled but you may request a return after receiving it.

9. Shipping Costs

  • Return shipping costs are the responsibility of the customer (unless the item is damaged or incorrect).

  • Shipping costs paid at checkout are non-refundable.

  • If we issue a refund, the original shipping fee will not be included unless the return is due to our error.

10. Lost or Stolen Packages

HashWeaves is not responsible for packages lost or stolen after delivery is marked complete by the carrier.
Customers must contact the shipping carrier directly for claims.

11. International Orders

For international shipments:

  • Customs duties, taxes, and import fees are the customer’s responsibility.

  • International returns must be shipped at the customer’s expense.

  • Refunds are issued only for the product cost, not shipping or customs fees.

12. Final Sale Items

Items marked as:

  • “Final Sale”

  • “Clearance”

  • “No Returns”

cannot be returned or exchanged under any circumstances unless they arrive damaged or defective.

13. Contact Us

For questions or return requests, please contact us:

📩 Email: shop@hashweaves.com
🌐 Website: https://hashweaves.com

We’re here to help and respond within 24–48 hours.